We are happy to help. Not 100% satisfied with your item? We will make it right.
To return an item, here is what you need to know:
Our Return Policy
We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.
Anything you purchase on Awake & Aware should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team
- You may return any item that is not marked “Final Sale” within 30 days of delivery.
- Food products and consumables are Final sales only, and can only be issued a refund if your product was damaged or defective.
- We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.
- We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
How To Return Something
- Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue.
- Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-2 business days.
How We Process Your Refund
We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 5-10 business days. We will notify you via email once we’ve received your return and the refund has been processed.
Still, aren’t sure? Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!
You can reach us by email at firstname.lastname@example.org Customer Support representatives are available Monday to Friday from 10am to 7pm EST. Please have your account information handy and allow up to 48 hours for an email response.